Privacy Policy
At Story Interiors, we know that privacy and security are important. We have set out the procedures we use for safeguarding your personal data. This privacy policy adheres to the guidance set out by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Story Interiors operates the www.storyinteriors.co.uk website (the "Service").
Story Interiors Privacy Promise
Story Interiors is dedicated to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes as outlined below and in accordance with applicable data protection legislation. We use your personal information to provide the Service and provide customer care and support. We will not sell your personal data to third parties. We may share your personal data only where necessary, for example where we are contracted to provide you with a trade service (such as a plumber, electrician, joiner, or other contractor involved in your project). In such cases, information will only be shared where necessary to fulfil the service requested and third parties will be expected to process that data in accordance with applicable data protection laws. Personal data may also be shared where required by law or where we are under a legal obligation to do so. You may contact Story Interiors at any time with any privacy queries or concerns and to request access to the personal data we hold about you or request that it be corrected or updated. Personal data means any information relating to an identified or identifiable natural person. This can include name, email address, address, and more.
Your Information
When you contact us or interact with our website, we may collect data such as: Title, name and surname and other relevant demographic information, contact details including postal address including billing and delivery addresses, email address and telephone numbers, IP address and information about the device you use to browse our website. Story Interiors retains this information where necessary in order to communicate with you, provide our services, or fulfil legal or contractual obligations. We may share your data with trade suppliers if we are contracted to do so. It may also be stored on relevant internal systems such as accounting, mailing or project management systems operated by trusted service providers who process data on our behalf and who are expected to comply with GDPR requirements. If we are required by law to share any information, we will take reasonable steps to ensure that such disclosure is lawful and appropriate. For example, information may be provided to regulatory authorities such as HMRC where legally required. We keep a record of any services you take from us so we can help deal with any enquiries or problems you may have in the future and ensure that any information we send to you is relevant. Personal data that we process shall not be kept for longer than is necessary for the purposes for which it was collected and will be retained in accordance with our data retention practices. We may process information you submit to us when you contact us so that we can respond to your enquiry and provide appropriate assistance. Story Interiors kindly requests that you do not supply any other person’s personal data to us unless you have the necessary authority or consent to do so.
How We Use Your Personal Data
All the data we gather via our website or through communication with you is used to operate and expand the Service we offer you and to personalise our Service. How we use your personal data depends on the legal basis for processing that data. We may use your personal data for the following purposes:
Fulfilling our contract with you.
Development and expansion of the business, including analysis of how our website and services are used so that we can improve the experience we provide.
Technical management of our website. Reviewing and improving our systems.
Providing you with information about the services we offer
Sending you marketing communications where you have consented to receive them or where we are otherwise permitted to do so under applicable law
Data Retention
Story Interiors will retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.
Where personal data is no longer required, it will be securely deleted or anonymised.
Certain information relating to financial transactions may be retained for longer periods where required by law, for example to comply with HMRC record-keeping requirements.
Legal Basis for Processing Data
Story Interiors may process personal data where it is necessary for our legitimate business interests, provided that these interests are not overridden by the rights and freedoms of the individual. Legitimate interests may include operating and improving our website, managing our business operations, maintaining client relationships, preventing fraud, and ensuring the security of our services. When relying on this lawful basis, we carefully consider and balance our business interests against the privacy rights of individuals to ensure that personal data is processed in a fair and proportionate manner.
Requesting Your Information
If you would like to review the data you have provided to us because you feel that what we presently have on record is incorrect, and/or you would like your data erased from our records, you can do so by contacting us using the contact details below. Under GDPR you have various rights regarding your personal data, including the right to access, correct, erase, restrict processing, and in certain circumstances object to processing. Story Interiors will respond to such requests in accordance with applicable data protection law.
How We Protect Data
You recognise that the Internet is not a 100% secure platform for communication and, accordingly, we cannot guarantee the security of any data you send to us (or we send to you) via the Internet. We take reasonable precautions to safeguard your information. All personal data stored by us is held securely using appropriate technical and organisational measures designed to protect personal data from unauthorised access, disclosure, alteration, or destruction. Personal data may be stored using secure cloud-based systems operated by reputable service providers. Access to personal data is restricted to individuals who require it for legitimate business purposes. The risks of a breach are minimised through the precautions described above and through regular monitoring of systems and processes to ensure that security measures remain appropriate and up to date. Any data breaches will be identified, assessed and, where required, reported to the relevant supervisory authority in accordance with ICO guidance.
Third-Party Services
Story Interiors may use trusted third-party service providers to support the operation of our website and business activities. These providers may include website hosting services, analytics providers, accounting software, email platforms, or project management systems.
Where these providers process personal data on our behalf, they do so only for the purposes of providing their services to us and are expected to comply with applicable data protection legislation.
We take reasonable steps to ensure that such providers maintain appropriate security measures to protect personal data.
How You Can Help Us Protect Your Data
Please bear in mind that whenever you willingly disclose personal data online in non-protected situations – for example through email or public online forums – that data may be collected and used by others. If you share a computer with someone else or are using a computer in a public place such as a library or internet café, please remember to close your browser window when you have finished using the computer so that others cannot access your personal data or communications.Once we receive your communication, we will take reasonable steps to ensure its security on our systems.
Further Information
If you have questions about your personal data or our privacy policy, please contact us. To see the information we hold about you or to correct any inaccuracies, please contact us at: hello@storyinteriors.co.uk
Changes to Privacy Policy
We reserve the right to amend this privacy policy from time to time to ensure that it remains compliant with applicable legislation and reflects how we process personal data. Any updates will be published on the Story Interiors website.
Cookie Policy
By visiting this website with your browser settings adjusted to allow cookies, you are consenting to Story Interiors using cookies for the purposes described below. Cookies help us provide you with a more efficient and personalised browsing experience.
What Is a Cookie?
A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit.Your browser accesses the cookie file only when you visit the website that produced it. This can help improve your experience by remembering preferences and helping websites function more efficiently.
Types of Cookies
Session cookies are stored in your computer’s memory for the duration of your browsing session and are deleted when the browser is closed.
Persistent cookies remain stored on your device for a longer period and allow websites to remember preferences when you return to the site. These cookies may also collect information about website usage such as the number of visitors or how users navigate the site so that the website can be improved.
Children’s Privacy
The Story Interiors website and services are not intended for use by individuals under the age of 18.
We do not knowingly collect personal data from children. If we become aware that personal data relating to a child has been provided to us without appropriate consent, we will take steps to delete that information.
Contact Information
If you are unhappy with how we have used your data after raising a complaint with us, you can also complain to the ICO:https://www.ico.org.uk/make-a-complaint
Last Updated: 16 March 2026